Grievances Redressal Process
REDRESSAL OF GRIEVANCE
Here are the steps a client can follow in case of grievance or feedback:
Initial Contact
If you are not satisfied with our services, we request you to first talk to our representative/consultant from the Research Analyst Department. Most complaints are resolved on best efforts within 7 business working days.
Direct Communication
You can communicate via telephone directly. Our dedicated support line is available for immediate assistance.
03 Formal Written Complaint
Alternatively, you can send us a complaint in writing or via email. For formal escalations, please contact the Compliance Officer:
Compliance Officer
Vishal Jagannath Khapre
Serve No 508 Dnyaneshwar Nagar Sakhala Plot Parali Gate, Parbhani, Maharashtra, 431401.
05 Investigation & Response
We will try to resolve your complaint within 21 days. We will investigate the nature of your complaint and provide you with a full response upon completion.
06 Principal Officer Escalation
If unsatisfied with the response, you can write to the Principal Officer:
07 Regulatory Redressal (SEBI SCORES)
If your complaint is not resolved within one month, you may refer it to SEBI.
SCORES 2.0 Portal
scores.sebi.gov.in
SEBI Helpdesk
1800 22 7575 / 1800 266 7575
Two Level Review Process:
- First review: RAASB (Research Analyst Administration Body)
- Second review: SEBI
08 SMART ODR Platform
Investors can also file grievances on the SMART ODR platform for online conciliation or arbitration:
https://smartodr.in/login09 Physical Complaints
SEBI Bhavan Address
Office of Investor Assistance and Education,Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai - 400 051.
Last updated: February 2026. For immediate assistance, please use our contact form or reach out via email.