Compliance & Legal

Escalation Matrix

Grievance Redressal / Escalation Matrix

If you have a grievance, you can reach out to our Support Team for assistance. The details provided below facilitate complainants to approach the concerned Research Analyst (RA) before filing a complaint with SEBI.

Designation Contact Person Address Contact No. Email ID Working Hours
Customer Care Vishal Jagannath Khapre Serve No 508 Dnyaneshwar Nagar Sakhala Plot Parali Gate, Parbhani, Maharashtra, 431401 919420809501 vishu.khapre@gmail.com Mon-Fri 09AM – 05 PM
Compliance Officer Vishal Jagannath Khapre Serve No 508 Dnyaneshwar Nagar Sakhala Plot Parali Gate, Parbhani, Maharashtra, 431401 919420809501 vishu.khapre@gmail.com Mon-Fri 09AM – 05 PM
Principal Officer Vishal Jagannath Khapre Serve No 508 Dnyaneshwar Nagar Sakhala Plot Parali Gate, Parbhani, Maharashtra, 431401 919420809501 vishu.khapre@gmail.com Mon-Fri 09AM – 05 PM

Timelines & Resolution

We aim to resolve all grievances within 21 working days from the date of receipt.

For more details, refer to the official circular: BSE Circular 20241209-41

SEBI SCORES

If your grievance is not resolved within 21 working days, you can escalate it to SEBI’s SCORES Platform.

scores.sebi.gov.in

SMART ODR

If you are unsatisfied with the resolution through support or SCORES, you can access the ODR Portal.

smartodr.in

Last updated: February 2026. For immediate assistance, please use our contact form or reach out via email.